Return & Refund Policy

At PRESENCE, we carefully pack every order to ensure safe delivery.

Returns

We only accept returns in the following cases:

  • You received a damaged product
  • You received the wrong product

To be eligible:

  • You must contact us within 24 hours of delivery
  • The product must be unused and in its original packaging

Refunds

  • Once your return is approved, your refund will be processed within 7–10 business days
  • Refunds will be sent to your original payment method

No Return / No Refund

We do not accept returns or refunds for:

  • Change of mind
  • Used products
  • Incorrect address provided by the customer

Contact for Returns

📞 +91 85220 94676 (Call & WhatsApp)

📧 presenceowntheroom@gmail.com

📸 @presenceowntheroom